| My workspace has no projects: how do I log time? |
Timesheets works without projects: use the No project row or Log hours |
| I can't find Timesheets on my phone |
Admins and Super Admins: tap More → Timesheets |
| There's no Clock card |
Clock in may be off for your workplace, you may be set up to type your hours (ask a manager to check People), or you're on approved leave today. When nothing is due it's a slim bar at the top of the Dashboard |
| There's no Clock in button on the card |
Your workplace clocks in at the kiosk (or by scanning its code). Breaks still work from the card |
| Log hours has disappeared |
Your workplace requires clocking in. Use the Clock card, or ask a manager to add a missed shift |
| The kiosk says my PIN is wrong or locked |
Five wrong tries lock it for 15 minutes. Set a new one from Clock card → badge icon, or ask an Admin to reset it |
| "That code has expired" when scanning |
Scan the kiosk's screen live; the code changes every 20 seconds |
| "That printed code isn't valid any more" |
Your manager replaced the site's code. Scan the new printout |
| The kiosk is stuck on "Kiosk paused" |
An Admin switched it off, the site was deactivated, or Clock in is off. Check Settings → Sites → the site → Kiosks |
| How do I get a tablet out of kiosk mode? |
Hold the logo → Exit kiosk mode, with an exit code from Settings → Sites → Kiosks → ⋮. Or Remove the kiosk there |
| Clock in keeps saying I'm far away |
Allow precise location for Vaultime, step outside briefly, or ask an Admin to check the site's pin and boundary |
| My punch was flagged |
It's recorded; your manager just reviews it. The message said why |
| It asked which site I'm at |
You're inside more than one site's area and not rostered. Pick the one you're working at |
| I forgot to tap Move to next job |
Clocking out at the new site asks Did you move here? Say roughly when, and your manager fixes it with Split at… |
| I can't change a clocked-in entry's times |
Use Request correction on the entry |
| I can't edit an entry |
Approved and rejected entries are locked. For a rejected one, log a corrected entry instead |
| The work type I need isn't listed |
Work types are set per project. Ask an Admin to add it under Projects → tag icon |
| My project is missing from the picker |
It may be archived. Ask an Admin to switch it back to Active |
| No break question when I clocked out |
It's only asked on a rostered shift with an unpaid break, after half the shift, with under 5 minutes of break recorded, and never when your workplace pays rostered hours. Request a correction with the right break |
| Changed how time is paid, but an entry kept its old hours |
Approved entries never change. Reopen it (Approvals → History → Reopen, Recalculate ticked), or use Set hours that count |
| The shift timer isn't on my lock screen |
Check Profile → Live shift timer is on. iPhone: Settings → Vaultime → Live Activities on, iOS 16.2 or later (17.2 for it to start by itself after a kiosk clock-in); open Vaultime once. Android: allow Vaultime's notifications, and check Settings → Notifications → Vaultime → Shift in progress isn't silenced or hidden on the lock screen |
| The timer isn't in Samsung's Now bar |
Samsung only lets its own apps and a few partners use the Now bar. The timer still shows on the lock screen and in the notification shade |
| Directions opened a web page instead of my maps app |
Update Vaultime. On Android, make sure Google Maps is installed and enabled; on a computer, Directions always open in the browser |
| I didn't get a shift reminder |
Reminders need Clock in on and a published shift. Check your notification settings too |
| My shift isn't in My shifts |
It may not be published yet, or it's in another workspace. Switch workspace to check |
| Can't make it? isn't on my shift |
It's only on your own published shifts that haven't started, and only if your workplace allows cover and swaps. A shift with a request waiting shows Cover asked or Swap asked instead |
| I can't see Swap, only cover |
Swaps need colleagues' shifts to be visible (Settings → Roster → whole team's roster) and someone with a shift in the next 6 weeks at a site you can work at |
| My leave request is still waiting |
It goes to your assigned approver (or any Admin; a Super Admin for Admins; the Owner or another Super Admin for Super Admins). Your shifts stay yours until they decide |
| I was invited but don't see it |
Sign in with the exact email the invite went to, and confirm that email first. Invitations expire after 7 days: ask for it to be resent |
| Someone I invited isn't in People |
They haven't chosen Join yet. Check the Invitations tab on People: waiting, expired, declined, or an email that didn't send. Resend reopens it |
| An invitation says didn't send |
Check the address for typos, then Resend. The person can also sign up with that email and join from Invitations |
| My bill is higher than this workspace's head count |
Your plan counts each person once across all the workspaces you own. Billing shows the seats in each |
| "Start your own workspace" asks me to subscribe |
Your one free trial has been used, so a subscription is needed |
| No push notifications |
Allow notifications for Vaultime in your device settings, or tap Turn on in Profile. Push works on Android, iOS and web only |
| Can't switch to another Google or Microsoft account |
Sign out fully first. The next sign-in lets you choose |
| A 2FA prompt I didn't expect |
If it wasn't you, change your password now and tell your Super Admin |
| Forgot my password and lost my authenticator |
Ask your Super Admin to Reset 2FA in People, then use Forgot password? |
| "That passkey doesn't sign in to Vaultime" |
You picked a passkey that was removed, or one that only unlocks photos. Sign in another way, then add a new one in Profile → Passkeys |
| A "Passkey added" email I didn't expect |
Remove it in Profile → Passkeys and change your password now |
| Face ID asks when someone else signs in |
It shouldn't: the lock is each person's own. Update the app, then turn it on again in Profile if you want it |
| A notification I tapped opened a different workspace |
That's on purpose: it came from that workspace (its tag says which), so Vaultime switches you there first |
| I opened the app in the wrong workspace |
Vaultime reopens the last workspace you used on this device. Switch once and it remembers |
| My shift is split into several entries |
One entry per job, drive and supplies run (see Moving between jobs in one day). The Part of one shift box shows the whole day |
| I don't see Move to next job |
It shows only when your workplace has two or more job sites, or you're rostered at another job later today. With one job site it's Supplies run |
| I tapped Move to next job by mistake |
Tap Arrived at the same job: nothing changes |
| Everything is read-only / I can't clock in |
The free trial or subscription has ended. Ask the Owner to subscribe in Settings → My account |
| There's US$… to pay first |
An earlier bill wasn't paid. See Pay what's owed first |
| Update Vaultime to add photos |
Your workplace protects photos. Update the app |
| Anything else |
Ask Vaultime (the chat bubble), message us from Help, or email support@vaultime.io |
