Message the support team
Go to: Help → New message.
- Pick What's it about?: the part of Vaultime (Timesheets, Roster, Payroll and Xero, Invoicing…), Something else, or An idea: something we could do better.
- Enter a Subject and your Message.
- Attach screenshots or files with the paperclip if they help explain the problem.
- Tap Send. It goes straight to the Vaultime team and is kept here as a conversation.
The Vaultime team replies right here: replies appear live in the thread, and you're notified when one arrives. Not signed in? The Welcome page has a Contact us link that emails support@vaultime.io.
Example: the café tablet keeps showing Kiosk paused. Priya opens Help → New message, picks Clock in, kiosks and locations, writes Kiosk paused since this morning, attaches a photo of the screen, and taps Send.