| Photos show a lock |
On this device: Profile → Photo keys and unlock it. If it's unlocked, you may not be a key holder yet: ask one to give you access. Employees see only their own photos |
| This workspace protects photos. Update Vaultime to add photos |
Update the app from the App Store, Google Play or Microsoft Store |
| A bar at the top says photos are locked |
Tap Unlock with Touch ID (or Windows Hello), or tap a photo. ✕ hides it until you next sign in |
| Approve doesn't work when I tap |
Hold the fingerprint button for a second until the ring fills |
| The browser asks to unlock every time |
Tap Use Windows Hello or Touch ID next time, and untick This is a shared computer if it's your own computer |
| This passkey can't unlock photos |
The browser or device doesn't support it (some Firefox versions, older Windows). Try Use a phone in the browser's prompt, or use a photo password |
| Forgot my photo password |
Unlock with your Recovery Kit, a backup file or another device, then Change the password |
| New phone, old one gone |
Use my Recovery Kit, or restore from iCloud or Google backup. If you have neither, ask another key holder to give you access again |
| Lost everything, and I'm the only key holder |
If Vaultime Recovery is on, message us from Help: Support checks it's you, tells every key holder, and restores access after 7 days. If it's off, those photos can't be opened again |
| Add iPhone? on a device I don't recognise |
Tap Decline, then Profile → Photo keys → Replace my photo key and change your password |
| My older photos show a lock after I replaced my key |
A key holder's device restores them automatically the next time it opens Vaultime. Profile → Photo keys shows how many are waiting |
| Settings says some older photos couldn't be protected |
The file was damaged or missing. Vaultime support is told and follows up |
| Ask Vaultime won't describe a photo |
It never sees photos. It can count them and tell you where to look |
